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Cooperative Communication Specialist

Training

Learn about this powerful way of increasing staff safety, listening skills and productivity.

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Dan offers a varitey of presentations and trainings ranging from 90 minutes to 6 hours and more.

Get in touch with Dan or bring him to your agency, organization, business or university.

Learn about Dan, his clients, what they say about him and how to bring him to your organization.

Many workers have job descriptions and duties that put them in direct contact with people who are emotionally charged. Human services case managers working with clients, customer service representatives working with consumers, or property managers dealing with tenants is a partial list of workers who are confronted by people who may challenge or even threaten them.

There are things that can be done preemptively to reduce the likelihood of challenging behaviors escalating or resolve issues more quickly and effectively when they do. Having the skills to prevent or deescalate challenging situations increases staff confidence.


Three training options are:

Safety Awareness & Self-Protection

This comprehensive training is 12 hours long and taught over two days. It is often the option of agencies for new staff as part of their orientation training.

Personal Safety for Professionals

This training is 6 hours long and most often taught in one day. It is often used as a refresher workshop or ongoing training for staff who already have on the job experience.

Working with Angry & Irate People

This training is 3 hours long and focuses on the basics of reading challenging or threatening behavior, defusing and deescalation.

Personal Safety at the Workplace